Refund and Returns Policy
Refund and Returns Policy
At ModeCatch, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, our Refund and Returns Policy provides guidelines on how to return products and receive a refund.
1. Return Eligibility
- Products must be returned within 30 days from the date of purchase.
- Items must be unused. in the same condition as received, and in the original packaging with all tags attached.
- For hygiene reasons, certain items such as undergarments, swimwear, and earrings may not be eligible for return.
2. Return Process
- To initiate a return, please contact our customer service team at [Customer Service Contact Information] with your order number and reason for return.
- We will provide you with a Return Authorization number and return shipping instructions.
- You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved. your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item for the same product. please contact our customer service.
5. Sale Items
- Only regular-priced items may be refunded. Sale items cannot be refunded.
6. Faulty or Damaged Products
- If you receive a faulty or damaged product, please contact us immediately for assistance.
7. International Returns
- International customers are responsible for return shipping costs as well as any customs and import taxes that may apply.
8. Questions
- If you have any questions regarding our Refund and Returns Policy. please contact us at [Customer Service Contact Information).