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FAQ

What is ModeCatch?

ModeCatch is an online retail platform specializing in fashion, bags, and
sneakers. We offer a wide range of high-quality, trendy products to cater to
the fashion needs of our customers.

How do I place an order on ModeCatch?

To place an order. simply browse our selection, choose your desired items.
add them to your cart, and follow the checkout process. You’ll need to
provide shipping and payment information to complete your purchase.

What payment methods are accepted on ModeCatch?

We accept various payment methods including major credit cards (Visa.
MasterCard, American Express). PayPal, and other secure payment options.

Can I change or cancel my order after placing it?

Orders can be changed or canceled if they have not been processed for
shipping. Please contact our customer service team as soon as possible to
request changes or cancellation.

How long does shipping take?

Shipping times vary based on location and selected shipping method. Estimated
delivery times will be provided at checkout

Do you ship internationally?

Yes. ModeCatch offers international shipping. Please note that shipping rates
and delivery times vary depending on the destination.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in original
condition with tags attached. Please refer to our Return Policy page for
detailed information.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You
can use this number to track your order’s progress on our website or the
carrier’s website.

Do you offer customer support?

Yes, we offer customer support. You can contact us via email, phone, or our
website’s contact form for any inquiries or assistance.

How do I know my size for clothing and sneakers?

We provide a size guide on our product pages. However, sizes can vary between
brands, so we recommend checking the specific sizing information for each
product.

Contact Us

For more questions, please contact our customer service team at ModeCatch. We
are here to help you with all your fashion, bag, and sneaker needs.